Secretary / Administration Assistant (Law – Australia

Job title: Secretary / Administration Assistant (Law

Company: Talent International

Job description: Senior Service Desk/Operations Officer

• Full-time, permanent role – Position description available upon request
• 24/7 Operations Role – Must be available for shift work
• Mentor, train, and lead small teams

MUST HAVE:

• Candidates with valid visa and full working rights – No sponsorship provided
• Candidates based in Adelaide – No WFH option

As a Senior Service Desk & Operations Officer, you will be the key point of contact in a 24/7 Service Desk and Operations team. Your primary responsibilities will include managing system events, incidents, service requests, and customer inquiries, ensuring that each receives a professional and timely response.Required Skills and Experience:

• ITIL Foundations certification or equivalent experience
• Minimum 5 year’s experience working in a Service Desk or 24/7 operations center
• Previous experience working in a large enterprise environment
• Prior experience in mentoring, training and leading small teams
• Strong focus on client service, with excellent operational, verbal, and written communication skills
• Strong interpersonal skills, attention to detail, and the ability to lead by example
• 24/7 availability required for this operations role, including shift work.

If interested APPLY NOW or call Aparna at 08 8228 1560.

Expected salary: $75000 – 85000 per year

Location: Sydney, NSW

Job date: Tue, 12 Nov 2024 01:00:01 GMT

Apply for the job now!